^{Last updated: [06/02/2025]}

Welcome to Ayca La Flora’s website. By booking or using our services, you agree to the following terms:

Reservations

• Reservations can be made through our website, by email, or via partner platforms.
• A guarantee will be required through credit card, bank transfer, or advance payment.
• The reservation is confirmed once we receive proof of payment or validate the guarantee method.

Modifications and Cancellations

• Modifications are subject to availability.
• Cancellations without penalty up to 3 days prior to arrival date, except for special dates, which are non-modifiable and non-refundable.
• Late cancellations or no-shows will result in a charge of 100% of the first night.

Check-in / Check-out

• Check-in: from 2:00 p.m.
• Check-out: until 11:00 a.m.

Stay Policies

• We are a smoke-free hotel, but we do have a designated smoking area.
• Pets are not allowed.
• For safety reasons, guests under 12 years old are not permitted.
• Use of the facilities is reserved for registered guests only.

Liability

La Flora SpA is not responsible for the loss of unattended personal belongings. Guests are responsible for any damage caused to the property during their stay.

^{Our Commitment to Your Privacy}

La Flora SpA respects and protects the personal data of all its visitors and guests, in accordance with the Data Protection Law No. 19.620.

Data We Collect

• Name, email, phone number, and country of residence
• Booking details (dates, room, preferences)
• Website browsing information (cookies)

How We Use It

• To manage bookings and enhance your experience
  
• To communicate before and after your stay
  
• To analyze website usage for internal purposes

Cookies

We use first-party and third-party cookies (such as Google Analytics) to measure visits and improve navigation. You can manage your cookie preferences through your browser settings.

User Rights

You have the right to access, correct, or delete your personal data. To do so, please contact us at: hotel@laflora-valpo.com

Using Cloudbeds Digital Marketing

In addition, this site uses marketing tools provided by Cloudbeds Digital Marketing, which may install cookies or pixels to analyze user behavior, display personalized ads and track conversions. This data may be shared with Cloudbeds for advertising and analytical purposes only. By continuing to browse, you agree to the use of these technologies. You can learn more in Cloudbeds' privacy policy.

At Ayca La Flora, sustainability is at the core of our operations. We are actively committed to caring for the natural environment, supporting the well-being of the local community, and protecting the cultural heritage of Valparaíso, in alignment with the principles of responsible tourism and the criteria of SERNATUR’s Sustainable Tourism Certification.

Environmental Approach

• We reduce and responsibly manage our solid waste.
• We promote composting and avoid single-use plastic products.
• We use clean energy and encourage energy efficiency in our facilities.
• We monitor our water usage through conservation measures.
• We participate in native species reforestation projects, such as with the Chilean palm.
• We regularly assess our environmental impact using tools like carbon footprint measurement.

Sociocultural Approach

• We hire local collaborators and provide equal opportunities.
• We respect and value the culture, traditions, and cuisine of the region.
• We share information with our guests about the surroundings, communities, and local practices.
• We respect the identity and rights of Indigenous peoples.
• We reject all forms of exploitation, especially child sexual exploitation and human trafficking.

Economic Approach

• We prioritize purchasing products and services from local suppliers.
• We support circular economy initiatives and fair trade.
• We stimulate the local neighborhood economy and promote collaboration among tourism stakeholders.
• We reinvest part of our income in conservation and community initiatives.

Ethics and Transparency

• We operate with responsibility and transparency toward our guests, staff, and partners.
• We promote continuous improvement in all our processes.
• We voluntarily adhere to international principles of sustainable tourism and to the ethical guidelines of the Global Code of Ethics for Tourism (UNWTO).

^{This policy is reviewed and updated periodically.
Last updated: August 2024}

Ayca La Flora is a boutique hotel operated under the legal entity:

La Flora SpA.
RUT: 76562816-4
Address: Subida Concepción 35
E-mail: hotel@laflora-valpo.com
Phone: +56 979 725 193

Municipal license: Ilustre Municipalidad de Valparaíso 11468909

This establishment respects consumer rights in accordance with Law No. 19.496. For more information, visit www.sernac.cl. You can also file your complaint directly with SERNAC if you consider it necessary.